Shipping policy

At ElderMoor, we are committed to providing a reliable and straightforward shipping experience for all orders of T-Shirts & Tops, Shorts, and Skirts. Please review our logistics policy below to understand how your purchases are processed and delivered.

Shipping Method

We offer a single, standard shipping option for all orders. This method ensures your items are delivered safely and efficiently to your specified address. No expedited or express services are available at this time.

Processing Time

Orders are typically processed within 1-3 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. You will receive a confirmation email once your order has been dispatched.

Delivery Time

Delivery times vary depending on your location. Generally, standard shipping takes between 5-10 business days for domestic addresses and 10-20 business days for international destinations. Please note that these are estimates and actual delivery may be affected by customs or local postal services.

Shipping Costs

ElderMoor does not offer free shipping. A flat shipping fee is applied to all orders based on the total weight and destination. The exact cost will be calculated and displayed at checkout before you complete your purchase. No additional hidden fees are charged by us.

Order Tracking

Once your order is shipped, a tracking number will be provided via email to support@eldermoor.com. You can use this number to monitor the progress of your delivery through the carrier’s website. Please note that we do not maintain a user center for tracking; all updates will be sent to your email.

Delivery Address

Please ensure your shipping address is accurate and complete at the time of purchase. ElderMoor is not responsible for delays or losses due to incorrect or incomplete addresses provided by the customer. If you need to update your address after placing an order, contact us immediately at support@eldermoor.com.

Lost or Damaged Items

If your package is lost or arrives damaged, please reach out to our support team within 7 days of the expected delivery date at support@eldermoor.com. We will assist you in filing a claim with the carrier and, where applicable, arrange for a replacement or refund. Proof of damage (e.g., photos) may be required.

International Shipping

For orders shipped outside our domestic region, customs duties, taxes, and import fees may apply. These charges are the responsibility of the recipient and are not included in the shipping cost paid at checkout. ElderMoor is not liable for any delays caused by customs processing.

Contact Us

For any questions or concerns regarding your shipment, please email us at support@eldermoor.com. Our team will respond promptly to assist you.