Faq

How can I place an order?

Simply browse our collections of T-Shirts & Tops, Shorts, and Skirts. Add your desired items to the cart, proceed to checkout, and follow the on-screen instructions to complete your purchase. We accept major credit cards and PayPal.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to make changes or cancel, please contact us immediately at support@eldermoor.com. We will do our best to accommodate your request if the order has not yet been shipped.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, and PayPal. All transactions are securely processed.

What are your shipping options and costs?

We offer standard and expedited shipping. Shipping costs are calculated at checkout based on your location and the weight of your items. Free standard shipping is available on orders over $75.

How long will it take to receive my order?

Standard shipping typically takes 5-10 business days within the US. International orders may take 10-20 business days. Expedited options are available for faster delivery.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times will be displayed at checkout. Please note that customs duties and taxes may apply and are the responsibility of the buyer.

What is your return policy?

We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. To initiate a return, please email us at support@eldermoor.com with your order number and reason for return. We will provide a prepaid return label for US customers.

How do I exchange an item?

For exchanges, please follow the same return process and indicate the desired size or color. Once we receive your return, we will ship the replacement item at no additional cost. Stock availability may affect exchange processing time.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method. You will receive a confirmation email once the refund is complete.

How do I find the right size?

We provide a detailed size guide on each product page. For T-Shirts & Tops, refer to chest and length measurements. For Shorts and Skirts, check waist and hip measurements. If you need further assistance, email us at support@eldermoor.com.

Are your products true to size?

Our T-Shirts & Tops, Shorts, and Skirts are designed to fit true to size based on standard US sizing. However, we recommend checking the specific measurements in the size guide for the best fit, as some styles may have a relaxed or fitted cut.

What fabrics are used?

We primarily use high-quality cotton, linen, and blended fabrics for comfort and durability. Specific fabric content is listed on each product page.

If you have any other questions, please email us at support@eldermoor.com. We aim to respond within 24 hours on business days.